• Welcome to Rock Oil

    Welcome to Rock Oil

    Rock Oil supply lubricants and fuels for the agricultural, automotive, commercial, industrial, marine, motorcycle and leisure markets.
  • Motorcycle Range

    Motorcycle Range

    The Rock Oil high performance motorcycle range covers road bikes, off road bikes and both modern and classic scooters. Read More
  • Motorsport / Fast Road

    Motorsport / Fast Road

    The Carbon series is a range of ultra high performance automotive lubricants. Read More
  • AGRI-GUARD

    AGRI-GUARD

    Rock Oil produces a large range of lubricants and associated products suitable for today’s modern agricultural and horticultural markets. Read More
  • Automotive

    Automotive

    Rock Oil provide a range of automotive products including engine oils, gear oils, suspension fluids, brake fluids, anti-freeze and a whole range of ancillary products. Read More
  • TRUCK-GUARD

    TRUCK-GUARD

    The TRUCK-GUARD range of commercial lubricants cater for all possible applications, including the very latest Euro 6 standards Read More
  • VAN-GUARD

    VAN-GUARD

    The VAN-GUARD range of lubricants have been developed for use in Light Commercial Vehicles. Offering significant fuel saving and wear protection. Read More
  • Industrial

    Industrial

    Rock Oil's industrial range includes chlorine free, grinding, neat and spark erosion fluids along with a range of mould oils and release agents. Read More
  • Marine

    Marine

    Rock Oil offer a high performing range of marine lubricants for both inboard and outboard applications. Read More
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

Rock Oil is committed to protecting your personal data. Contact us if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you. Our contact information is provided at the end of this page.

 

Table of Contents

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. What rights do you have regarding your Personal Data
  4. What Personal Data we gather about you
  5. How we use your Personal Data
  6. Who else has access to your Personal Data
  7. How we secure your data
  8. Information about cookies
  9. Contact information

 

Definitions

Personal Data – any information relating to an identified or identifiable person. Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data. Data subject - a person whose Personal Data is being Processed. Child - a person under 16 years of age. We/us (either capitalized or not) – Rock Oil  

 

Data Protection Principles

We promise to follow the following data protection principles which lie at the heart of the GDPR and DPA 2018. Personal data shall be:

  • processed lawfully, fairly and in a transparent manner in relation to individuals.
  • collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes.
  • adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
  • accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay
  • kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR and DPA 2018 in order to safeguard the rights and freedoms of individuals.
  • processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’).”

 

Data Subject's rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled, please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

 

Data we gather

Information you have provided us with This might be your e-mail address, name, billing address, company address etc – mainly information that is necessary for delivering you our services or to enhance your customer experience with us.

Information automatically collected about you This includes information that is automatically stored by cookies and other session tools. This information is used when you use our services or look at the contents of our website, your activities may be logged.

Publicly available information We might gather information about you that is publicly available purely for the purpose of delivering our services. We do not resell this data.

 

How we use your Personal Data

We use your Personal Data in order to:

  • provide our service to you. This includes for example registering your account; providing you with other services that you have requested; communicating with you in relation to those services; communicating and interacting with you; and notifying you of changes to any services.
  • enhance your customer experience;
  • fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent. On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you;
  • to provide you with access to Rock Oil services such as our website or lubricant selector
  • to communicate either for sales or invoicing;

As long as you have not informed us otherwise, we consider offering you services that are similar or same to your Rock Oil system behaviour to be our legitimate interest. We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than necessary. We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

 

Who else can access your Personal Data

We do not share your Personal Data with strangers. We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it.

 

How we secure your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur. If you have an account with us, note that you have to keep your username and password secret.

 

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

 

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users' movements, and to collect information about users. A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don't collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don't have to re-enter this information next time when commenting.
  • Analytics cookies - these cookies are used to track the use and performance of our website and services

You can disable cookies stored in your computer via your browser settings. For more information about cookies, visit allaboutcookies.org.

 

DPO Contact Information

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.  

Supervisory Authority

The ICO’s contact details are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone – 0303 123 1113 (local rate) or 01625 545 745

Website – https://ico.org.uk/concerns

 

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy. The last amendment to this policy was made 19th June 2018.

Championship Partners

  • 1
  • 2

How to purchase our products

We do not sell direct to the public but through selected dedicated sales, distributors, and support offices worldwide.

For non-motorcycle products, please contact us for information on your nearest retailer or salesperson.

For motorcycle products, please visit the motorcycle lubricants page and use the 'Distributor Quicklinks' box to find your nearest contact.

Distributor Quicklinks

Rock Oil is proud to have representatives and distributors around the world. Please use our quick links below to find the one nearest to your location.